Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to the Auto Shop Media Shop Portal, including our website-based portal, related mobile applications, and the services we provide to auto repair shops through those products. It explains how Auto Shop Media ("we," "us," or "our") collects, uses, stores, and shares information when you use the Shop Portal.

2. Information We Collect

We may collect the following categories of information when you use the Shop Portal:

• Account and profile information, such as your name, email address, phone number, and login details
• Business information, such as shop name, address, website, program enrollment, and onboarding details
• Applicant and candidate information submitted by you or synced from recruiting and advertising platforms such as Facebook and Indeed
• Communication data, including support requests and messages related to notifications, follow-up, and recruiting workflows
• Usage, device, and diagnostic information, such as log data, approximate device or browser information, and product analytics needed to operate and improve the service

3. How We Use Your Information

We use this information to:

• Provide and maintain the Shop Portal service
• Display applicant pipelines, marketing visibility, recruiting activity, and program analytics for your shop
• Sync leads or applicant records from authorized third-party sources connected to your account
• Send notifications about new applicants, status changes, onboarding progress, and account activity
• Support nurture, follow-up, and re-engagement workflows by text message, email, or similar channels when enabled for your account
• Improve the reliability, security, and performance of our products and develop new features
• Communicate with you about your account, services, legal notices, and support requests

4. How We Share Information

We do not sell personal information. We may share information with:

• Service providers that help us host, secure, operate, and communicate through the Shop Portal
• Communications and infrastructure providers used to deliver SMS, email, authentication, storage, and application hosting
• Recruiting, advertising, CRM, or workflow tools you choose to connect to your account
• Law enforcement, regulators, or other parties when required by law or to protect rights, safety, and the integrity of our services
• A successor entity in connection with a merger, acquisition, financing, or sale of all or part of our business

5. Third-Party Services

We use third-party service providers to run the Shop Portal and related communications. These providers may include cloud hosting, database, analytics, authentication, messaging, and email delivery vendors. For example, our services may rely on providers such as Supabase, Vercel, Twilio, and email delivery tools to support core product functionality.

6. Notifications, SMS, and Email

If your account or program includes notifications, recruiting follow-up, or nurture workflows, we may use phone numbers and email addresses associated with your shop or applicant pipeline to send service-related messages. Message frequency varies by workflow. Standard carrier messaging and data rates may apply.

7. Data Storage, Retention, and Security

We use reasonable administrative, technical, and organizational safeguards to protect information. Data is transmitted using encryption in transit, and access is limited to authorized users and personnel with a business need to know. We retain information for as long as needed to provide the service, satisfy legal obligations, resolve disputes, and enforce agreements.

8. Your Choices and Rights

You may request access to, correction of, or deletion of personal information by contacting us at support@autoshopmedia.com. Depending on where you live, you may also have additional privacy rights under applicable laws, including rights related to access, deletion, correction, and limitation of certain uses of data.

9. Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to keep you signed in, secure the service, remember preferences, and understand product performance. We do not use the Shop Portal to sell personal data or serve third-party behavioral advertising.

10. Children's Privacy

The Shop Portal is intended for business use by shop owners, managers, and staff. It is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the Shop Portal.

11. Changes to This Policy

We may update this policy from time to time. When we make material changes, we may update the date above and provide additional notice through the application, by email, or by other appropriate means.

12. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

• Auto Shop Media
• Email: support@autoshopmedia.com
• Phone: (760) 990-1692